Ōtorohanga Kiwi House Terms and Conditions

Ōtorohanga Kiwi House Terms and Conditions of Entry

Risk Acceptance:

Visitors enter the Ōtorohanga Kiwi House at their own risk and agree to these Terms and Conditions. No liability for loss, injury, or damage will be accepted.

Entry and Ticketing:

Visitors must enter via a public entrance and pay the applicable entrance or membership fee. Tickets cannot be exchanged or substituted after purchase. No refunds will be given due to weather, maintenance, construction, or closed habitats. Refunds may be offered if key animals are not on view.

Park Closures and Program Changes:

Ōtorohanga Kiwi House has the authority to close the park, any part of it, including animal habitats or keeper talks, or to remove animals from display for any reason, including safety concerns. The park will not be liable for any loss or expense incurred due to such changes or closures.

Restricted Areas:

Visitors must not enter any animal habitat, cross barriers, or access areas marked as 'No Entry' or 'Staff Only' unless accompanied by an authorized Ōtorohanga Kiwi House staff member.

Children's Supervision:

Children must be supervised at all times by a responsible adult aged 15 or older. Unaccompanied children will be reported to the appropriate authorities.

Prohibited Items:

Visitors must not bring any animal (excluding fully-vaccinated, pre-approved assistance dogs), inappropriate costumes, balloons, balls, frisbees, whistles, noisemakers, motorized vehicles, bicycles, rollerblades, scooters, alcohol, or illegal substances. Toddlers' bicycles are permitted only if controlled by an adult. Ōtorohanga Kiwi House reserves the right to inspect bags. Dogs must not be left in cars.

Animal Interaction:

Visitors must not touch, disturb, or interfere with any animal (including free-range birds), feed animals, throw objects into enclosures, or climb on, damage, or deface structures or signage. Remote-controlled devices, such as drones, are also prohibited. If an object falls into a habitat, do not attempt to retrieve it—notify staff.

Appropriate Attire:

All visitors must wear appropriate clothing for a community environment. Clothing with offensive images or text is not permitted. Footwear must be worn at all times for safety. Ōtorohanga Kiwi House reserves the right to deny entry to visitors in costumes or attire deemed objectionable or disruptive to the animals or other guests.

Commercial Activity and Photography:

Visitors must not conduct any commercial or charity activity without written consent from Ōtorohanga Kiwi House. Professional photography and filming, including by media and commercial organizations, is permitted only with prior arrangement through the Marketing and Communications department.

By entering the Ōtorohanga Kiwi House, you agree to the following terms and conditions regarding photography:

Visitors are welcome to take photographs and videos during their visit for personal enjoyment and sharing.
By entering the park, you grant Ōtorohanga Kiwi House the right to use any photographs or videos taken on-site by visitors for educational and non-commercial purposes, including on social media, our website, printed materials, or within the park itself.
We will not use any visitor-taken content for commercial purposes (e.g. advertising, merchandise, paid promotions) without prior arrangement and explicit permission from the photographer.
We reserve the right to request that any images or videos taken on-site be removed from public platforms if they:
- Contain inappropriate behaviour
- Breach the safety and wellbeing of our animals, staff, or guests
- Set unfair or unsafe examples to other visitors (e.g. breaching barriers, disturbing wildlife, etc.)

We ask all guests to respect the wildlife, the environment, and each other while capturing memories of their visit.

Thank you for supporting our kaupapa and helping us promote responsible, respectful engagement with Aotearoa’s native wildlife.

No Smoking Policy:

Ōtorohanga Kiwi House is smoke-free, including electronic cigarettes and vaping. A designated smoking area is located outside the main entrance. Visitors who do not comply will be asked to leave.

Parking:

Visitors must comply with parking signage. Ōtorohanga Kiwi House accepts no liability for loss or damage to vehicles. Unauthorized parking in reserved or no-parking areas may result in vehicles being towed at the owner's risk and expense.

Compliance with Instructions:

Visitors must comply with any other conditions or instructions displayed in the park or communicated by staff.

Denial of Access:

Ōtorohanga Kiwi House reserves the right to deny access or remove visitors who fail to comply with these Terms and Conditions, cause a public nuisance, act recklessly, or disregard park signage or staff instructions.

Supervision Ratios:

Visitors must adhere to the following adult-to-children ratio: 1 adult for every 8 children (aged 0-14 years). Groups without adequate supervision will not be permitted to enter.

Parking Terms and Conditions:

Parking in the Ōtorohanga Kiwi House carpark is at your own risk. Park responsibly and do not obstruct others. Unauthorized parking in reserved, no-parking, or drop-off zones may result in your vehicle being towed or clamped at your expense.

Digtial Ticket Policy

Ōtorohanga Kiwi House Ticket Terms and ConditionsTicket holders are referred to in these Terms and Conditions as "Visitors."

Please note: Transactions for tickets purchased online for the Ōtorohanga Kiwi House will appear on your bank or credit card statement as ‘Ōtorohanga Kiwi House’. We cannot be held responsible for any additional charges applied by your bank or card issuer.

All tickets purchased online require the Visitor to produce the ticket confirmation email upon arrival at the Ōtorohanga Kiwi House. The email confirmation will be sent to the email address provided by the Visitor at the time of purchase, upon successful completion of the transaction.Visitors are admitted to the Ōtorohanga Kiwi House subject to the terms and conditions of entry, which are displayed at the park’s main entrance. A copy of these terms is available on request.

Ticket Policy:

Admission tickets are non-transferable, non-exchangeable, non-refundable, and void if altered

Tickets are not valid for special events that require a separate admission charge.

All visitors must have a valid entrance ticket, which must be retained throughout the visit.

As tickets are non-transferable, they cannot be sold or passed to any third party.

Please ensure you have your ticket confirmation email ready for entry to the Ōtorohanga Kiwi House.

Ōtorohanga Kiwi House is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Ōtorohanga Kiwi House site and governs data collection and usage. By using the Ōtorohanga Kiwi House site, you consent to the data practices described in this statement.

Collection of your Personal Information

Ōtorohanga Kiwi House collects personally identifiable information, such as your email address, name, home or work address or telephone number. Ōtorohanga Kiwi House also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Ōtorohanga Kiwi House. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Ōtorohanga Kiwi House for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ōtorohanga Kiwi House site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ōtorohanga Kiwi House public message boards, this information may be collected and used by others. Note: Ōtorohanga Kiwi House does not read any of your private online communications.

Ōtorohanga Kiwi House encourages you to review the privacy statements of Web sites you choose to link to from Ōtorohanga Kiwi House so that you can understand how those Web sites collect, use and share your information. Ōtorohanga Kiwi House is not responsible for the privacy statements or other content on Web sites outside of the Otorohanga Kiwi House and Ōtorohanga Kiwi House family of Web sites.

Use of your Personal Information

Ōtorohanga Kiwi House collects and uses your personal information to operate the Ōtorohanga Kiwi House Web site and deliver the services you have requested. Ōtorohanga Kiwi House also uses your personally identifiable information to inform you of other products or services available from Ōtorohanga Kiwi House and its affiliates. Ōtorohanga Kiwi House may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ōtorohanga Kiwi House does not sell, rent or lease its customer lists to third parties.

Ōtorohanga Kiwi House may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ōtorohanga Kiwi House may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ōtorohanga Kiwi House, and they are required to maintain the confidentiality of your information.

Otorohanga Kiwi House does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ōtorohanga Kiwi House keeps track of the Web sites and pages our customers visit within Ōtorohanga Kiwi House, in order to determine what Ōtorohanga Kiwi House services are the most popular. This data is used to deliver customized content and advertising within Ōtorohanga Kiwi House to customers whose behavior indicates that they are interested in a particular subject area.

Ōtorohanga Kiwi House Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ōtorohanga Kiwi House or the site; (b) protect and defend the rights or property of Ōtorohanga Kiwi House; and, (c) act under exigent circumstances to protect the personal safety of users of Ōtorohanga Kiwi House, or the public.

Use of Cookies

The Ōtorohanga Kiwi House Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Ōtorohanga Kiwi House pages, or register with Ōtorohanga Kiwi House site or services, a cookie helps Ōtorohanga Kiwi House to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ōtorohanga Kiwi House Web site, the information you previously provided can be retrieved, so you can easily use the Ōtorohanga Kiwi House features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ōtorohanga Kiwi House services or Web sites you visit.

Security of your Personal Information

torohanga Kiwi House secures your personal information from unauthorized access, use or disclosure. Ōtorohanga Kiwi House secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Ōtorohanga Kiwi House will occasionally update this Statement of Privacy to reflect company and customer feedback. Ōtorohanga Kiwi House encourages you to periodically review this Statement to be informed of how Ōtorohanga Kiwi House is protecting your information.

Contact Information

Ōtorohanga Kiwi House welcomes your comments regarding this Statement of Privacy.

If you believe that Otorohanga Kiwi House has not adhered to this Statement, please contact Otorohanga Kiwi House at manager@kiwihouse.org.nz We will use commercially reasonable efforts to promptly determine and remedy the problem.

AGREEMENT BETWEEN USER AND: Ōtorohanga Kiwi House

The Ōtorohanga Kiwi House Web Site is comprised of various Web pages operated by Ōtorohanga Kiwi House.

The Ōtorohanga Kiwi House Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Ōtorohanga Kiwi House Web Site constitutes your agreement to all such terms, conditions, and notices.

Modifications to these terms of use:

Ōtorohanga Kiwi House reserves the right to change the terms, conditions, and notices under which the Ōtorohanga Kiwi House Web Site is offered, including but not limited to the charges associated with the use of the Ōtorohanga Kiwi House Web Site.

Links to third party sites:

The Ōtorohanga Kiwi House Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Ōtorohanga Kiwi House and Ōtorohanga Kiwi House is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site.

Ōtorohanga Kiwi House is not responsible for webcasting or any other form of transmission received from any Linked Site. Ōtorohanga Kiwi House is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Ōtorohanga Kiwi House of the site or any association with its operators.

As a condition of your use of the Ōtorohanga Kiwi House Web Site, you warrant to Ōtorohanga Kiwi House that you will not use the Ōtorohanga Kiwi House Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Ōtorohanga Kiwi House Web Site in any manner which could damage, disable, overburden, or impair the Ōtorohanga Kiwi House Web Site or interfere with any other party's use and enjoyment of the Ōtorohanga Kiwi House Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Ōtorohanga Kiwi House Web Sites.

Use of Communication Services:

The Ōtorohanga Kiwi House Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.

Ōtorohanga Kiwi House has no obligation to monitor the Communication Services. However, Ōtorohanga Kiwi House reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Ōtorohanga Kiwi House reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Ōtorohanga Kiwi House reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Ōtorohanga Kiwi House's sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Ōtorohanga Kiwi House does not control or endorse the content, messages or information found in any Communication Service and, therefore, Ōtorohanga Kiwi House specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service.

Hosts and wildlife staff not authorized Ōtorohanga Kiwi House spokespersons, and their views do not necessarily reflect those of Ōtorohanga Kiwi House.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

Materials Provided to:

Ōtorohanga Kiwi House OR POSTED AT ANY Ōtorohanga Kiwi House WEB SITE

Ōtorohanga Kiwi House does not claim ownership of the materials you provide to Ōtorohanga Kiwi House (including feedback and suggestions) or post, upload, input or submit to any Ōtorohanga Kiwi House Web Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Ōtorohanga Kiwi House, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Ōtorohanga Kiwi House is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Ōtorohanga Kiwi House's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Liability Disclamer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE Ōtorohanga Kiwi House WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Ōtorohanga Kiwi House AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE Ōtorohanga Kiwi House WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE Ōtorohanga Kiwi House WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

Ōtorohanga Kiwi House AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE Ōtorohanga Kiwi House WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Ōtorohanga Kiwi House AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Ōtorohanga Kiwi House AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE Ōtorohanga Kiwi House WEB SITE, WITH THE DELAY OR INABILITY TO USE THE Ōtorohanga Kiwi House WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE Ōtorohanga Kiwi House WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE Ōtorohanga Kiwi House WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Ōtorohanga Kiwi House OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE Ōtorohanga Kiwi House WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE Ōtorohanga Kiwi House WEB SITE.

SERVICE CONTACT : Manager@kiwihouse.org.nz

Termination & Access restriction

Ōtorohanga Kiwi House reserves the right, in its sole discretion, to terminate your access to the Ōtorohanga Kiwi House Web Site and the related services or any portion thereof at any time, without notice.

General:

Ōtorohanga Kiwi House's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Ōtorohanga Kiwi House's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Ōtorohanga Kiwi House Web Site or information provided to or gathered by Ōtorohanga Kiwi House with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Ōtorohanga Kiwi House with respect to the Ōtorohanga Kiwi House Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Ōtorohanga Kiwi House with respect to the Ōtorohanga Kiwi House Web Site.

A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

Trademark

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider's Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

- Instore Payment

Ōtorohanga Kiwi House Membership Policy

1. Membership Overview

Membership to the Ōtorohanga Kiwi House provides members with exclusive benefits, including unlimited general admission during opening hours, discounts, and access to special events.All memberships are non-transferable, non-refundable, and must be used only by the individual(s) named on the membership card.

2. Membership Types

Individual Membership: Provides access for one adult.

Family Membership: Provides access for two adults and up to three children (under 15 years of age).

Business Membership: Provides access for two adults and up to three children (under 15 years of age).

Lifetime Individual Membership: Provides unlimited access for one adult for life.

Lifetime Business Membership: Provides unlimited access for two adults and up to three children for life (under 15 years of age).

3. Membership Duration

All memberships are valid for one year from the date of purchase. Renewal reminders will be sent via email one month prior to the expiry date. Members can renew online, at the Ōtorohanga Kiwi House, or by contacting the Membership Office.

4. Membership Cards

Members will receive a digital or physical membership card upon successful purchase. Membership cards are presented in store and must be presented upon entry. Photographic ID may be required for verification. If a membership card is lost or stolen, members can request a replacement.

5. Membership Benefits

• Free visits for members. A Family Membership includes free visits for dependent children
(living at home) or grandchildren (up to 16 years of age).
• 10% off admission for visitors accompanying members through the Otorohanga Kiwi House
• 10% discount off souvenirs purchased (excludes drinks and food)
• Newsletters to keep members up to date about activities at the Otorohanga Kiwi House
• Opportunities to volunteer at the Otorohanga Kiwi House or in an off site conservation
project

Exclusive Events: Invitations to member-only events, previews of new exhibits, and (when on offer) exclusive offers and discounts

6. Terms of Use

Memberships are non-refundable, non-transferable, and may not be resold or shared. Misuse of a membership, including providing it to someone else for entry, will result in the termination of the membership without a refund. Members must adhere to all park rules and terms of entry. Failure to do so may result in termination of membership privileges.

7. Changes to Membership Plans

Ōtorohanga Kiwi House reserves the right to modify or discontinue membership categories, benefits, or pricing at any time. Existing members will be notified of any significant changes in advance.

8. Membership Cancellation

Members can cancel their membership at any time; however, no refunds will be issued for any unused portion of the membership term. If a member's behavior is deemed inappropriate or violates the Ōtorohanga Kiwi House code of conduct, management reserves the right to cancel the membership without notice or refund.

9. Communication and Privacy

By purchasing a membership, members agree to receive communication from the Ōtorohanga Kiwi House, including renewal notices, event invitations, and newsletters. Member information will be kept confidential in accordance with our Privacy Policy. Personal data will not be shared with third parties without consent.

10. Contact Information

For any questions or concerns regarding memberships, members can contact the Membership Office at:

Phone: 07 873 7391

Email: Reception@kiwihouse.org.nz

Address: 20 Alex Telfer Drive, Ōtorohanga 3900

Ōtorohanga Kiwi House Back-of-House Tour Policy

1. Overview

The Ōtorohanga Kiwi House offers exclusive Back-of-House Tours to provide visitors with a unique behind-the-scenes experience, giving insight into the care, conservation, and rehabilitation efforts of our native New Zealand wildlife.

These tours offer direct access to areas not open to the general public and interaction with our staff and conservationists.

2. Booking & Reservations

Advance Booking: All Back-of-House Tours must be booked in advance. Walk-ins or same-day bookings are subject to availability.Group

Size: Tours are limited to a small number of participants to ensure safety and an intimate experience. The maximum group size per tour is 25 people, unless specified otherwise.

Age Requirements: Children under 10 years old are not permitted on Back-of-House Tours.Children aged 10-15 must be accompanied by a responsible adult.

Special Requirements: Please notify the Ōtorohanga Kiwi House of any special needs or requirements at the time of booking, so that appropriate accommodations can be made.

3. Tour Inclusions Behind-the-Scenes Access:

Tours include access to off-display animal care areas, conservation facilities, and animal holding areas, providing a closer look at how we care for our native wildlife.

Exclusive Interactions: Guests may have the opportunity to observe feeding sessions, engage in wildlife care demonstrations, and interact with zookeepers or conservation specialists.

Conservation Education: Tour participants will receive an in-depth presentation on the conservation efforts carried out at the Ōtorohanga Kiwi House, including rehabilitation programs, breeding initiatives, and release projects for endangered species.

4. Tour Conduct Safety:

All visitors on the tour must follow the instructions of staff at all times. Failure to do so may result in removal from the tour.Respect for Animals: Participants are not permitted to touch or interact directly with any animals unless explicitly invited to do so by a staff member.

Visitors must remain calm and quiet to avoid stressing the animals.Restricted Areas: Visitors must stay within designated areas during the tour and are not allowed to enter any non-public zones without supervision.

Entering restricted areas unaccompanied will result in immediate removal from the premises.

5. Cancellation & Refunds

Cancellation by Visitor:If visitors wish to cancel their booking, a minimum of 48 hours' notice is required for a full refund. Cancellations made less than 48 hours prior to the tour will result in a 50% refund.

No-shows on the day of the tour are non-refundable.Cancellation by Ōtorohanga Kiwi House: In the event the tour needs to be cancelled by the Kiwi House (due to weather, unforeseen circumstances, or operational reasons), visitors will be offered either a full refund or the opportunity to reschedule for another date.

6. Health & Safety Health Risks:

Visitors with known allergies to animals, or who are immunocompromised, are advised to consider the health risks associated with Back-of-House Tours and to consult with a healthcare professional before attending.

Footwear and Attire: Participants must wear closed-toe, non-slip footwear and comfortable, weather-appropriate clothing suitable for an outdoor and indoor environment. For safety reasons, high heels and sandals are not permitted.

Sanitization: Guests must follow all hygiene protocols, including hand sanitization before and after animal interactions.

7. Photo & Video Policy Photography:

Personal photography is allowed in certain areas, but guests must ask permission from their guide before taking photos. Flash photography is prohibited as it can disturb the animals.

Videography: Filming during the tour is permitted in designated areas only. Use of drones, GoPros, or other similar equipment is not allowed.

Commercial Use: Any photos or videos taken during the tour are for personal use only. Any commercial use of images or videos must be pre-approved by Ōtorohanga Kiwi House management.

8. Liability Visitor Responsibility:

Visitors participate in Back-of-House Tours at their own risk. Ōtorohanga Kiwi House will not be held liable for any injury, loss, or damage to persons or property sustained during the tour, except where such liability cannot be excluded by law.

Animal Behavior: While the Ōtorohanga Kiwi House takes all necessary precautions to ensure visitor safety, interactions with animals inherently involve some risk.

Guests acknowledge that animals are unpredictable, and staff may need to modify or cancel certain parts of the tour if necessary.

9. Code of Conduct: Visitors are expected to behave in a respectful manner towards staff, animals, and other guests. Disruptive or inappropriate behavior will result in immediate removal from the tour without a refund.

The use of offensive language, harassment of staff or animals, or failure to follow the rules will not be tolerated and may result in being banned from future Back-of-House Tours.

10. Contact Information For bookings, cancellations, or further inquiries, please contact

Phone: 07 873 7391

Email: Reception@kiwihouse.org.nz

Address: 20 Alex Telfer Drive, Ōtorohanga 3900

Ōtorohanga Kiwi House Terms and Conditions